Customer Code of Conduct

Customers/Clients will:

1. Treat other customers/clients, officers, employees, staff & volunteers with respect & honesty.

2. Refrain from discriminatory comments or actions in regards to sexism, racism, ableism, classism, homophobia, biphobia, transphobia and any other behavior that is derogatory to a marginalized person(s) in our community.

3. Inform staff of needs and changes in circumstances in order to receive relevant services.

4. Give advance notice of their need to access services in order to ensure the services can be provided in a timely manner.

5. Maintain confidentiality of other clients and customers.

6. Understand that Atreya Digital Health LLC and its staff has limitations in regards to the services they provide.

7. Realize that access to services may have limits and eligibility does not automatically ensure services.

8. Understand that staff/volunteers may not be available to help on an immediate basis, an appointment may be necessary.

9. Deal with problems and concerns in a mature and courteous manner when engaging with Atreya Digital Health LLC’s other clients and customers, officers, employees, staff, contractors and volunteers.

10. Understand that posting comments on social media that harass, bully or defame another customer, client, officers, employees, staff, contractors is unacceptable and could result in immediate termination from consulting engagements, programs and services.

Refusal of Service:

Service users have a responsibility to be respectful and considerate of other service users, employees and volunteers of Atreya Digital Health LLC. The decision to refuse service is usually made by the employee/volunteer in consultation with the Managing Officer. Wherever possible, if a client/customer is refused service, that service user is provided with a referral to other consultancies and / or other appropriate agencies. 

Individuals may be refused service:

1. Where a manager and an employee agree that a client/customer has contravened the above responsibility.

2. Where a client/customer is or is perceived to be threatening, harmful, sexually inappropriate or sexually harassing to fellow group members/clients, staff or volunteers, is disruptive to the group’s ability to function, or breaches the group confidentiality requirement.

3. Where a client/customer behaves violently in any real or perceived manner.

4. Where a client/customer is or is perceived to be threatening or obscene in interaction with officers, employees, volunteers or other service users.